FAQs
We are delighted to present to you our Frequently Asked Questions (FAQ), designed to answer all your questions regarding Originel Mojo, our products and our services.
Q: Do you deliver to mainland France?
A: Yes, we deliver to mainland France.
Q: Do you deliver to Reunion? 
A: Yes, we deliver to Reunion Island. Our pieces have been designed specifically to suit the warm climate of the island.
Q: Do you have a physical store ?
A: No, we only have an online store.
Q: What are the delivery times for orders placed on your site?
A: For deliveries to Reunion Island, the time is 7 working days on average.
A: For deliveries to mainland France, the time is 15 working days on average
Q: What are the delivery costs?
A: Delivery costs are calculated based on the weight of your order and your delivery address. You can estimate delivery costs during the ordering process by entering your address.
Q: Can I track my order?
A: Yes, as soon as your order is shipped you will receive a confirmation email containing a tracking number. You will be able to follow the progress of your package until its delivery.
Q: Can I return an item if I am not satisfied?
A: Yes, we accept returns within 14 days of receiving your order. Items must be returned in their original condition, with their original packaging.
Q: How can I contact customer service if there is a problem with my order?
A: You can contact us by email at originelmojo@gmail.com
Our team will be happy to answer all your questions in less than 48 hours and help you with your efforts!
Q: Do you offer secure payment options?
A: Yes, we offer several secure payment options, including credit/debit cards and PayPal payments. All transactions are secure and your personal information is protected.
Q: Are clothing sizes consistent with standards?
A: Yes, we strive to offer sizes that comply with international standards. However, we recommend that you check our size guide before placing your order to ensure you choose the correct size using oursize guide .
Q: Do you offer promotions or sales?
A: Yes, we sometimes offer special offers on our site. Make sure to subscribe to our newsletter and follow us on social networks (Instagram and Tiktok) to be informed of the latest offers.
Q: Do you deliver to other countries outside of Reunion and mainland France?
A: For the moment, we only deliver to Reunion Island and mainland France.
Q:Where did you make your collection?
A: All our pieces are imagined and designed in Reunion Island. They are then produced in a small workshop in Mauritius.
Q:What materials are used?
A: Linen and cotton are two natural materials known for their durability, resistance to wear and their ability to withstand repeated washing, thus ensuring the longevity of our clothes!
Unlike synthetic fibers derived from non-renewable petroleum products, natural fibers contribute less to the depletion of natural resources and environmental pollution. These fabrics also allow air to circulate through the garment, which helps regulate body temperature and wick away moisture, providing increased comfort, especially in hot weather. Generally gentle on the skin, they are less likely to cause allergic reactions or skin irritations compared to synthetic materials. Linen and cotton are two natural materials known for their durability, their resistance to wear and their ability to withstand repeated washing, thus ensuring the longevity of our clothes!
Q: To what extent is your brand Reunionese?
A: All our pieces are imagined and designed in Reunion Island with particular attention paid to the quality of the fabrics used. We work closely with an island seamstress when creating each piece in our collections. It is also very important to us to support the local economy by regularly collaborating with the island's artists, photographers, models and traders!
Q: Why support small businesses in Reunion?
A: Supporting small Reunion Island businesses is essential. This stimulates the local economy and promotes the diversity of products and services available in the region. They often pay particular attention to what they produce and how they do it, favoring responsible production methods. In addition, they play an important role as job generators and help to energize the region. By ordering from them, you actively participate in the economic and cultural development of the island.
Do you have another question?
The Original Mojo team! :)