Shipping and Delivery Policy
Shipping terms:
- Delivery to Reunion Island and mainland France : Shipping costs are calculated at the time of ordering based on the weight and size of the order.
- Delivery to Reunion Island : 7 working days on average from the date of the order.
- Delivery to mainland France : 15 working days on average from the date of the order.
(These are indicative deadlines)
Package Tracking : You will receive a tracking number by email as soon as your order is shipped. This number will allow you to track the delivery of your package in real time.
International Delivery : We do not currently offer international delivery outside of Reunion Island and mainland France.
Delivery Delays: In the event of delivery delays due to exceptional circumstances such as adverse weather conditions or logistical problems, we will notify you as soon as possible and will endeavor to resolve the situation as soon as possible.
Damaged Products: If a product is damaged upon receipt, please contact us immediately by email so that we can help you resolve the problem.
Return and Exchange Policy: Exchange and return possible within 14 days from receipt of your order. To do this, simply contact us by email: Originelmojo@gmail.com. For more information, go to the page: Refund or exchange policy